Stone JH. 2007. Communication between Physicians and Patients in the Era of E-Medicine. New England Journal of Medicine. 356 (24): 2451-2454
An experience of using a secure Internet link to communicate with physicians and medical staff members. Secure Web messaging about routine issues was an attempt to direct round-the-clock communication into a manageable channel. The e-medicine model comprised online appointment scheduling, electronic prescription refills, general messaging capabilities, and "Web visits" with physicians. Despite the advantages of e-medicine, physicians, who face ever-increasing demands on their time, were hesitant to accept new responsibilities that might increase their workload.