B - Communication between Physicians and Patients in the Era of E-Medicine

Stone JH. 2007. Communication between Physicians and Patients in the Era of E-Medicine. New England Journal of Medicine. 356 (24): 2451-2454

An experience of using a secure Internet link to communicate with physicians and medical staff members. Secure Web messaging about routine issues was an attempt to direct round-the-clock communication into a manageable channel. The e-medicine model comprised online appointment scheduling, electronic prescription refills, general messaging capabilities, and "Web visits" with physicians. Despite the advantages of e-medicine, physicians, who face ever-increasing demands on their time, were hesitant to accept new responsibilities that might increase their workload.

http://content.nejm.org/cgi/content/full/356/24/2451

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